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KMID : 1020220110110030383
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Journal of Korean Society of Dental Hygiene
2011 Volume.11 No. 3 p.383 ~ p.393
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Association of quality of dental care service on the Level of patient satisfaction
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Lee Hyang-Nim
Shim Hyung-Soon
Kim Ka-Young
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Abstract
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Objectives: This study has been undertaken for the purpose of finding out what influence is made by the dental care service provided to patients by the dental clinics to the level of patient satisfaction to provide the base data for developing and improving the dental care service of dental hygienist.
Methods: The survey was undertaken for 500 patients visiting 18 dental clinics in City G and the questionnaire was undertaken for two weeks in May 2010, and 473 copies were analyzed with the exception of the questionnaires with many omissions in the response.
Results:1. Distribution of the level of satisfaction for patient had the dentist factor which was highest in the dentist factor for 4.43 at the age of 60s (p＜0.05). and in sole proprietorship for 4.49 (p＜0.01). treatment procedure factor which was highest in sole proprietorship for 4.16 (p＜0.001). environment of dental clinic factor which was highest at the age of 60 years or older for 4.36 (p＜0.05) and in sole proprietorship for 4.14 (p＜0.01). 2. Evaluation on the quality of the dental care service of dental hygienist had the kindness of dental hygienists which was highest at the age of 60 years or older for 4.40(p＜0.001), knowledge factor of dental hygienist which was highest for 4.34 at the age of 60 years or older (p＜0.05) and highest 4.27 for visit dentists(p＜0.001) and the patient management and other factor was highest at the age of 60s for 4.47 (p＜0.05), and in sole proprietorship for 4.28 (p＜0.05). 3. Factors influencing on the level of satisfaction for patient. The level of satisfaction for patient was higher for higher evaluation of the dentist quality (p＜0.001), for feeling convenient in treatment procedure and use (p＜0.01), for feeling kindness of the dental hygienist (p＜0.01), and for higher evaluation in patient management and other management activities of the dental hygienist (p＜0.001).
Conclusions: In order to heighten the level of satisfaction for patient, it would be necessary to strengthen the kindness and patient management aspect on the patients of the dental hygienist, and it would require to heighten the quality of dentist as patients recognize and heighten the treatment procedure and service convenience of dental clinics.
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KEYWORD
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dental care service, patient satifaction
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